Write to support@merletta.art — it is the only address, and we read it ourselves. We usually reply within a few days.
To help us sort it out faster, please include:
Works are stored on the device itself. They are gone if the app is uninstalled or its data is cleared in the phone's settings, and in that case they cannot be recovered. It is worth saving finished works to your gallery: there is a save button on the completion screen.
Most likely its files did not finish downloading. Check your connection and open the picture again — the app will carry on from where it stopped. If that does not help, write to us and tell us the name of the picture.
Settings → Analytics and Settings → Crash reports. Once off, the app stops sending anything. See the privacy page for details.
Please do — we really read these. Tell us what you are missing; it helps us choose what to draw next.